If you have questions or need to make any kind of change to your RAC membership, you’ve come to the right place!
WE ARE HERE TO HELP
If you’re in need of information or assistance, check out our frequently asked questions (and answers) and additional member resources.
As a Raintree member, you have access to our Preferred and Business partners. Our Preferred Partners are like-minded businesses that we trust to offer you your full wellness experience. Our business partners are local businesses that offer you discounts and special deals. Click and enjoy.
Log in to your account to update your personal information, review your membership agreement, or update your billing.
Maybe you’re looking for a 24-hour facility, looking for different equipment, or wanting a different gym feel. Whatever the reason, it’s easy to transfer your membership to Alive by Raintree Athletic Club. To do this we need your signature so we ask that you come into the club to meet with the Member Services Office or a Club Specialist.
Do you have some traveling plans coming up or maybe having an upcoming event that is going to impact your gym usage? Members are able to freeze for up to 3 months out of a calendar year. Click here to submit your freeze request!
Ready to stop the freeze on your account? We’re excited you are ready to come back. Even if it’s mid-way through your freeze. We are always here for you. Click here to get back to RAC.
ADD A FAMILY MEMBER
Are your kiddos ready to come to the gym with you? Is your partner curious about the club? This is the link for you! Click here to add a family member to your account.
REMOVE A FAMILY MEMBER
Is your partner working outside more often or just not able to use the club as much? We get it. We all go through seasons of life that sometimes take up our gym time. Click here to downgrade your membership, you’re always able to add them back on.
ADD A SERVICE
Ready to boost your membership by adding our second, 24-hour, location, Alive? Perhaps you want to add the usage of theragun, childcare, locker rental, unlimited guest privileges? Well, you have come to the right spot!
REMOVE A SERVICE
Kids back in school and no longer using unlimited childcare? If you need to remove any service on your membership just click here and we will help you out!
Needing to cancel your Membership due to an upcoming move or maybe an unexpected life circumstance? Click here and fill out the request form. A team member from our Member Services Office will contact you to assist with your request.